The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services.

On their web page, last updated 15th April 2020, they have summarised what you need to know about Telco’s repsonses to COVID19.

During the COVID-19 pandemic, continuing social distancing and self-isolation efforts have resulted in millions of Australians increasingly relying on their phone and home broadband services.

Unfortunately, some Australians are at risk of being left behind because they are unable to afford a home broadband service. As this becomes the main way that people can study, work, and access telehealth services from home – this is simply not acceptable. ACCAN is calling for affordable home broadband to be prioritised now.

• A coalition of nearly 30 community sector organisations and advocates has urged the Federal Government to address the affordability of communications services and equipment to support Australians in need during the COVID-19 pandemic.
• information on assistance packages from telcos (including financial assistance efforts and additional data offers).
• how your telco’s customer service arrangements may be affected by COVID-19.
• if you are an NRS user they have the latest news.
  (The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.)

For ACCAN Contact details and Membership information please follow this link.