(02) 6620 1800 [email protected]
Residential Tenancy Support Package

Residential Tenancy Support Package

The Residential Tenancy Support Package applies to eligible COVID-19 impacted tenants and landlords. It includes a freeze on evictions and assistance for landlords who reduce rent.

Please note, the online application process for claims up to $4,500 will be available from 24 September 2021.

For more information, visit this webpage – https://www.fairtrading.nsw.gov.au/resource-library/publications/coronavirus-covid-19/property/moratorium#60days

Healing Pathways 10-week program

Healing Pathways 10-week program

Healing Pathways is a 10-week group program for female survivors of childhood sexual abuse.  Due to COVID restrictions this program will be online, held on ZOOM.

The next program starts on Friday, October 8.  Due to high demand for this online group, another group is scheduled to start on the October 8 and will run through till December 10.

Cabcharge Covid Vaccine travel support

Cabcharge Covid Vaccine travel support

Cabcharge are giving away 400 $50 travel vouchers until October 30 to assist people in New South Wales get to and from their scheduled COVID19 vaccination appointments. Anyone can apply for the Cabcharge voucher until October 9 or until vouchers run out.

Go to this link: https://www.cabcharge.com.au/voucher fill in the details and you’ll receive a $50 travel voucher with a link to add it to your smartphone within 24 hours.

Follow this link for further information, T&Cs etc: https://www.cabcharge.com.au/covid19-resources

We’re offering $200,000 in travel vouchers

Lockdown restrictions on states has been challenging for many people, and it’s taken a financial toll on families and workers. That’s why we’re offering $200,000 in travel vouchers. Anyone can apply for the voucher to get to their vaccination appointment. If you’re based in NSW and need assistance to get to your appointment, fill in your details here and you’ll receive a $50 travel voucher with a link to add it to your smartphone within 24 hours.

Not just a taxi solution

Cabcharge products also support non-taxi travel initiatives, and can be used for services including 13things – a delivery service run by 13cabs. For those most vulnerable in the community, and areas experiencing higher rates of infection, we integrate with 13things to ensure you can pay for deliveries with your Digital Fastcard or Digital Pass.

National Wellness and Reablement e-Learning (via MACLE) opportunities

National Wellness and Reablement e-Learning (via MACLE) opportunities

Recently Social Futures Community Aged Care Sector Support staff completed the online learning modules. Glenn Bailey shares his thoughts …

To support my role in facilitating reflective practice on wellness and reablement implementation by CHSP providers I recently completed the eLearning reablement modules provided by the My Aged Care Learning Environment (MACLE). The three modules took around 10 hours to complete. The self-paced learning approach gave me the flexibility to engage in the content with convenience. Highlights for me centred on further developing my language on wellness and re-ablement, appreciating practical re-ablement strategies, negotiating goal setting in practice and broader awareness of diversity, complexity and vulnerability themes in aged care.

It is  highly recommend all CHSP funded services and staff register for the MACLE eLearning reablement modules while there are still available places. A resource that explains more details and has a summary of training content can be found here (courtesy of the Eastern Sector Development Team – Victoria).

Anyone interested in registering in the online training needs to complete this spreadsheet and return it to email: [email protected]

Please note, our Social Futures team will definitely be sharing the many resources and great information we accessed through the above training in our future reflective practice workshops for Northern Rivers (contact [email protected]  or 0408-132-838 for bookings).

Dementia in Practice Podcast

Dementia in Practice Podcast

General practitioners play a vital role in supporting local communities to face all sorts of health challenges – they see and hear a lot. So, have you ever wondered what GPs have to say about dementia, one of the key health issues of our time?

In Dementia in Practice, a new podcast series by Dementia Training Australia (DTA), general practitioners Hilton Koppe, Marita Long and Steph Daly share their professional and personal experiences with dementia.

Your podcast hosts are all GPs who are members of DTA’s GP Clinical Education Group.

This new resource will help you better understand what dementia is, how to prevent it, diagnose it, manage it and live with it.

The five episodes released now are:

Introducing Dementia in Practice: Drs Hilton Koppe, Marita Long and Steph Daly introduce the series and begin by sharing their professional and personal experiences with dementia.

Life with dementia: a first-hand account: Ann Pietsch talks to Dr Steph Daly about her experience of living with Lewy Body Dementia.

Healthy ageing and dementia: how to recognise the difference: Dr Marita Long chats to neurologist Dr Matthew Kirkcaldie from the Wicking Dementia Research and Education Centre about mild cognitive impairment (MCI), and the GP team discuss the different causes of MCI.

Diagnosing dementia in general practice (part 1): The team discuss the challenges for GPs of diagnosing dementia and offer some simple diagnostic frameworks to help overcome those challenges.

Diagnosing dementia in general practice (part 2): The team talk about their experiences and the process of diagnosing dementia in general practice, including how to detect signs of dementia, taking a collaborative history and keeping the patient central to the process.

The podcast has been produced by Kim Lester and studio engineering is by Derek Myers from Castaway Studios.

Online Exercise Classes

Online Exercise Classes

During the COVID restrictions it’s difficult to keep up with more structured exercise. Yet exercise, and especially strength training, will help keep us mobile and may also help improve our mood and make it a bit easier to tolerate the restrictions.

It’s well established that staying active is good for our health and wellbeing. It is recommended that older adults accumulate at least 30 minutes of moderate intensity physical activity on most, preferably all days. Our Living Longer Living Stronger can keep you active with exercise that maintains and improves your strength and balance. The more muscle mass you lose, the harder it is to get it back!

So don’t forget that a number of our Living Longer Living Stronger instructors are providing online classes which can be accessed by anyone aged over 50 throughout NSW. Because Living Longer Living Stronger is individually tailored to your own goals and conditions, you’ll need to have an assessment before you join the class, but this can be done online too. (If you are already in a Living Longer living Stronger class we may be able to transfer your program.)

COTA NSW also has a number of videos showing simple exercises you can do at home, so there’s another way you can keep moving. So there’s really no reason not to get started!

NSW Energy and Water Ombudsman offers free consumer advice

NSW Energy and Water Ombudsman offers free consumer advice

The Energy and Water Ombudsman NSW (EWON) is free, fair and independent. It is the complaints – handling service for all electricity and gas customers in NSW, and some water customers.

The NSW Energy and Water Ombudsman offers free consumer advice, for example have you received an estimated energy bill? You might receive an estimated bill if your actual meter can’t be accessed easily, but it’s important to understand your rights and responsibilities if you receive an estimated bill.

You may have received an estimated bill if your meter couldn’t be safely accessed, for example locked gates, a dog on the property, or overgrown bushes blocking the meter can prevent it being read. Retailers try to read meters every quarter however, if there are unsafe weather conditions estimated bills can be issued up to three times a year.

Estimated bills are usually based on the amount of electricity or gas used in the past, and your bill will be adjusted depending on whether you use more or less than what was estimated. Your bill should clearly state that your meter reading has been estimated, either with the word Estimated or with the letter E next to the readings.

What can you do about an estimated bill? Can you read your own meter? If you have an old meter you can provide your own readings to your retailer so that your bill can be adjusted. If you send a picture of the meter to your retailer before the due date, the retailer can adjust your bill.

However, this isn’t an option if you have a time – of -use meter or smart meter. If you are worried that your estimated read is too high , you can ask your retailer for a special meter read however there may be a cost for this service.

If you are worried about your bills, or are receiving a number of estimated bills contact your provider as soon as possible. The earlier you reach out, the more likely it is you can get help. If you are not happy with the response, you can call our team at EWON. We can investigate your bill, talk to your provider, help negotiate a payment plan, or refer you to agencies who can offer additional support.

You can find out more in our fact sheet here.  

How to get in touch with us

Freecall: 1800 246 545* Mon-Fri, 9am – 5pm

Freepost: Reply Paid 86550 Sydney South NSW 1234

Interpreter: 131 450

TTY/Voice: 133 677

Online: ewon.com.au 

* If you are calling from a mobile phone, let us know and we will call you back.

Grief and trauma support for the aged care sector

Grief and trauma support for the aged care sector

COVID-19 has impacted many people living and working in aged care.

It’s okay to seek help. The Australian Government has funded mental health, grief, trauma and education experts to produce online resources and training and support you either in-person or on the phone.

Support for grief, loss, and bereavement

The Australian Centre for Grief and Bereavement provides support, advice and counselling in a one-to-one or group setting through video calls and in person.

Call 1800 222 200, 9 am to 5 pm, Monday to Friday or visit www.aged.grief.org.au

Resources about the impacts of trauma

Phoenix Australia offers information and resources for older people impacted by trauma and their families, loved ones and aged care staff. Visit www.phoenixaustralia.org/aged-care

Help for people living with dementia where behaviours are impacting their care

Dementia Support Australia has a free national service providing 24-hour help, 365 days a year.  Their dementia consultants provide support to people who care for someone living with dementia. Call 1800 699 799, 24-hours, seven days a week. Visit www.dementia.com.au

Advocacy and support

The Older Persons Advocacy Network (OPAN) is a free, confidential, and independent service supporting people receiving or applying for Government-subsidised aged care. OPAN helps you resolve any aged care issues and understand your aged care rights. Call 1800 700 600, 6 am – 10 pm, 7 days a week. Visit www.opan.org.au

Free, confidential, and accessible

All services and resources are free, confidential and respect your culture, religion, identity, and lifestyles. Translated brochures in 64 languages and an Indigenous design, and posters are available for download and to order in print on the program resources page.

Interpreting is also available, call 131 450 for Translating and Interpreting Service (TIS), ask for your language to connect. Or call 1300 010 877 for Auslan Connections, email [email protected], fax 07 3892 8511 or SMS 0407 647 591.

For more information, visit the Australian Government Department of Health website or contact: [email protected]

Better Homes Campaign – share your story

Better Homes Campaign – share your story

The Council on the Ageing (COTA) NSW is continuing to support the Building Better Homes campaign. Unfortunately NSW is one of two states that will not implement the new minimum accessibility standards that will be included in the next National Construction Code.

These are not extreme changes, in practical terms it would mean that all new homes will be built in such a way that they are suitable for people whose mobility is impaired or can easily be adapted to be so. For example, doorways that are wide enough for wheelchairs, suitable turning zones for wheelchairs and walkers, staircases that could take a chairlift and reinforcement in bathroom walls so that support bars could be added.

We need your help! The campaign is looking for people to share their stories – specifically we are looking for people who:

• have had difficulty staying in their home because their home no longer meets their physical needs, or

• have had to move into aged care prematurely because their home was no longer appropriate for their physical needs.

If this sounds like you, or someone you know, and you’re willing to share your story, please email us at [email protected] us by September 30.

Service NSW COVID 19 Check-in cards for people who don’t have a smart phone

Service NSW COVID 19 Check-in cards for people who don’t have a smart phone

The COVID-19 check-in card is a hard-copy (printed) card with a unique QR code that contains your registered contact details.

When you enter a COVID Safe business, a staff member scans your card and your visit to the premises is electronically recorded. If the business device is unable to read your QR code, the staff member will enter your details manually into the Service NSW business online webform.

This information, along with the details of the premises you are attending and the time and date of your visit, will comprise the record of your attendance at the venue. Service NSW will hold the record of your attendance for a period of 28 days from the date it was collected. The record of your attendance will only be disclosed to NSW Health for contact tracing purposes.

The card provides an alternative check-in method for customers who don’t have smart phones and/or those who are not comfortable using the Service NSW business online webform.

Once you’ve created your card you can have it posted to you, or you can download a printable version immediately.

If you lose the card, or your contact details change, you simply create a new card.

Note: This check-in method is only available at businesses that have a QR compatible device. It is not mandatory for businesses to accept COVID-19 check-in cards.

More details can be found in this link:


1-2-3 Magic Parenting Group

1-2-3 Magic Parenting Group

The 1-2-3 Magic Parenting Group is for parents and carers of children aged two to 12 years.

1-2-3 Magic  and Emotion Coaching is a free three-session parenting course, designed to provide parents and carers with skills to prevent or manage common behaviour problems.

The program also helps parents/carers to build positive relationships with their children and explores ways to make parenting more enjoyable.

It will be run over three Mondays, on October 11, 18 and 25 from 10am to 12.30pm.

Come and meet other parents and carers and share your experiences in a supportive and non judgemental environment!

It will be held at 41 Wilson Street, South Lismore.

Places are limited, so please phone 6621 2489 to reserve your place.

Family Support Network, Lismore

‘No Scaredy Cats’ Parenting Program

‘No Scaredy Cats’ Parenting Program

The ‘No Scaredy Cats’ Parenting Program is for children aged two to 12 years.

The program runs over three sessions and is based on three underlying perspectives:-

  • First:  by understanding how anxiety develops, parents can counter its progress.
  • Second:  parents can take a preventative role in the development of anxiety problems.
  • Third: there are practical steps parents can take to build resilience.

The program will be delivered over three Tuesdays on November 9, 16 and 23, from 10.00am to 12.30pm

The venue will be 41 Wilson Street, South Lismore.

Bookings are essential. Phone the Family Support Network on 6621 2489.

Take Care of Yourself

Take Care of Yourself

To stand in solidarity with health care workers and the communities they serve, and to recognise the impact of COVID in our communities, Karabena Coaching has developed a FREE self-care course which is available now. It is a self-paced course containing 11 lessons outlining key health and wellbeing messages across physical, mental, social and emotional health and wellbeing. Learn more by visiting Karabena Coaching courses.  

Speak Up! North Coast Community Survey

Speak Up! North Coast Community Survey

If you live on the North Coast of New South Wales, now is the time to ‘Speak Up’ on the Healthy North Coast’s community survey. This survey is held once every three years and is designed to help health planners understand what’s working and what’s not when it comes to health and health services on the North Coast.

More than ever, it’s essential that we have a strong community voice at the centre of our planning and decision making. Feedback received through Speak Up can help shine a light on what and where health services and supports are needed, and how to prioritise available funding to drive better health outcomes.

The Speak Up survey is open until 16 September 2021. Survey findings will be combined with other health data sources to form a comprehensive local health needs assessment for the North Coast NSW region.

You can find out more by visiting the Healthy North Coast webpage. You can also check out our previous fact sheets (produced after the 2018 Speak Up survey).