(02) 6620 1800 [email protected]

TAFE is looking for Customer Service Representative – Aboriginal Identified and Targeted role. The position is responsible for delivering enquiry management and transactional support to enable the delivery of the Student Services Branch service catalogue for all cohorts across the customer journey.

Through customer-focused service delivery, the Customer Service Representative will support a multi-channel approach that maximises the enrolment retention and completion of TAFE NSW students and supports the provision of associated services to other TAFE NSW customers.

This position is targeted for Aboriginal and Torres Strait Islander people under Government Sector Employment Rule 26. Aboriginal and Torres Strait Islander people are strongly encouraged to apply. Non-Aboriginal people are also encouraged to apply. Aboriginal applicants will be required to provide Confirmation of Aboriginality documentation with their application.

Your benefits

We work flexibly at TAFE so you can balance working from home and on campus; enjoy a 35 hour work week; access to our confidential employee assistance program; take advantage of our Fitness Passport and be part of an organisation committed to our Reconciliation Action Plan (RAP).

Essential requirements

1. Certificate III in relevant discipline or equivalent skills, knowledge and experience.

2. Demonstrated capability to provide customer focussed responses and information in a high-volume environment, across enquiry channels including phone, chat, email and web based, delivering high standard of customer experience.

3. Demonstrated ability to listen, interpret and convey information in a clear, accurate and appropriate manner responsive to individual customer needs.

4. Demonstrated administration skills to support contact centre activities and transactions processes including use of office technology, information and customer relationship management (CRM) systems.

5. Willingness and ability to travel to nearby learning locations if required, as per conditions contained within the employee’s Enterprise Agreement.

6. Ability to address and meet focus capabilities as stated in the Position Description.

For full details on the role and application process, please review the Position Description and Information Package

How to apply

Click on the ‘apply online’ button in advert Customer Service Representative – Aboriginal Identified | I work for NSW to be redirected to the internal TAFE NSW job portal.

To support your application, please provide:

• Your current resume

• Cover letter addressing the essential requirements 1 to 4 and your responses to the two application questions in advert

• Confirmation of Aboriginality documentation (for Aboriginal applicants) or a Statutory Declaration

If you need an adjustment in the recruitment process, please contact the ODP Recruitment Team via email at [email protected] or call or text Sharon Jenkins on 0435 078 243 or Ian Elliott on 0408 378 431.

General Enquiries: please contact the ODP Recruitment Team, referencing the advertised position and requisition number, via email [email protected]

Aboriginal Employment Enquiries: please contact the Aboriginal Employment Advisor Team via email [email protected]

Total Remuneration Package: – This position offers a base salary ranging from $62,094 – $68,540 p.a. plus employer’s contribution to superannuation and annual leave loading.

Location negotiable –  regionally based locations are encouraged

Closing Date – Monday 18/10/2021 – 11:59 PM  

To apply online and access more information and application questions please click on this link – Customer Service Representative – Aboriginal Identified | I work for NSW