(02) 6620 1800 [email protected]

Please find latest email update below from: NSWACT.CHSP <[email protected]>.

In light of the rolling lockdowns across Australia all services should continue where they can be delivered safely in accordance with State/Territory social distancing and infection control requirements during the COVID-19 pandemic. CHSP providers should discuss any concerns regarding the delivery of CHSP services during this period with their clients. Providers are encouraged to offer assurance that they are undertaking all the appropriate measures to ensure the safety of both clients and staff. This may need to include a discussion with the CHSP client’s family or carers regarding rescheduling appointments, temporarily substituting care staff or reducing the frequency of the service for a short period.

Should providers have concerns regarding the well-being of their clients they are able to support the individual to contact the Older Person’s COVID-19 Support Line which can provide help, support and mental health resources to older Australians (1800 171 866).

The Commonwealth Department of Health expects all essential aged care services to continue during this period where it is safe to do so. For the purposes of the Commonwealth Home Support Programme (CHSP), essential services include:

 Meals (delivered to the home only);

 Transport (trips to essential medical appointments only);

 Domestic Assistance (cleaning, delivery of groceries and other essential shopping only);

 Nursing;

 Personal Care;

 Allied Health and Therapy Services;

 Social Support (phone and online-based services only).

Essential services are able to be provided to senior Australians who have not been assessed for services for up to six weeks.  All clients should be registered on My Aged Care.

Should you need to suspend delivery of essential services, please notify your Community Grants Hub Funding Arrangement Manager (FAM) as soon as possible.

All service providers are reminded that flexibility provisions have been relaxed to enable providers to re-allocate up to 100 per cent of their grant funding between their funded activities and aged care planning regions to help meet targeted demand for essential services, retain and expand key workforce and cover the cost of personal protective equipment (PPE).

Service providers that require additional financial support during this period are encouraged to apply for additional funding through the CHSP Emergency Support for COVID-19 Ad Hoc Funding Round. A copy of the Grant Opportunity Guidelines for this funding round can be found on GrantConnect. Note flexibility provisions must be fully utilised before applying for additional funding through the CHSP Emergency Support for COVID-19 funding round.

Information and advice on the correct use of PPE in an aged care context can be found on the Department’s website including:

 Guidance and training on how masks should be worn;

General resources for the health workforce on the correct use of PPE;

 COVID-19 guidelines for infection prevention and control in residential aged care homes; and

 Online COVID-19 infection control training.

Additional training modules specifically designed for an aged care context (including advice on identifying a COVID-19 outbreak, using PPE and implementing infection control and appropriate cleaning and waste disposal measures) are also available. Note you will need to register before accessing this training if you have not already done so.

CHSP service providers must use their own supply of masks and other PPE first and may then contact [email protected] to request extra supply as needed. All requests for PPE, including masks, will be assessed on a case by case basis. If your request is successful, your State Government will issue you with additional PPE.

For more information about emergency provisions and support available to CHSP providers during the COVID-19 pandemic, please carefully review the fact sheets published on the Department’s website including:

The CHSP Emergency Support for COVID-19 Fact Sheet;

The CHSP Emergency Flexibility Provisions Fact Sheet; 

Other Supports and Program Initiatives for CHSP Service Providers Fact Sheet;

The CHSP Information for Clients, Families and Carers Fact Sheet.

Please do not hesitate to contact the team if you have any questions.


Commonwealth Home Support Programme

Home Support Operations Branch

Home and Residential Division | Ageing and Aged Care Group

Australian Government Department of Health

From: NSWACT.CHSP <[email protected]>