(02) 6620 1800 [email protected]

COVID-19 has impacted many people living and working in aged care.

It’s okay to seek help. The Australian Government has funded mental health, grief, trauma and education experts to produce online resources and training and support you either in-person or on the phone.

Support for grief, loss, and bereavement

The Australian Centre for Grief and Bereavement provides support, advice and counselling in a one-to-one or group setting through video calls and in person.

Call 1800 222 200, 9 am to 5 pm, Monday to Friday or visit www.aged.grief.org.au

Resources about the impacts of trauma

Phoenix Australia offers information and resources for older people impacted by trauma and their families, loved ones and aged care staff. Visit www.phoenixaustralia.org/aged-care

Help for people living with dementia where behaviours are impacting their care

Dementia Support Australia has a free national service providing 24-hour help, 365 days a year.  Their dementia consultants provide support to people who care for someone living with dementia. Call 1800 699 799, 24-hours, seven days a week. Visit www.dementia.com.au

Advocacy and support

The Older Persons Advocacy Network (OPAN) is a free, confidential, and independent service supporting people receiving or applying for Government-subsidised aged care. OPAN helps you resolve any aged care issues and understand your aged care rights. Call 1800 700 600, 6 am – 10 pm, 7 days a week. Visit www.opan.org.au

Free, confidential, and accessible

All services and resources are free, confidential and respect your culture, religion, identity, and lifestyles. Translated brochures in 64 languages and an Indigenous design, and posters are available for download and to order in print on the program resources page.

Interpreting is also available, call 131 450 for Translating and Interpreting Service (TIS), ask for your language to connect. Or call 1300 010 877 for Auslan Connections, email [email protected], fax 07 3892 8511 or SMS 0407 647 591.

For more information, visit the Australian Government Department of Health website or contact: [email protected]