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Older Australians trying to access aged care services through My Aged Care will be able to get face-to-face assistance at 15 selected Services Australia centres around the country from November. The new in-person support will be expanded to 80 Services Australia sites, including ten Aged Care Specialist Officers providing outreach support in regional and remote areas, by December 2022.

More details can be found in the link:

https://www.agedcareguide.com.au/talking-aged-care/face-to-face-my-aged-care-supports-roll-out-next-week