(02) 6620 1800 [email protected]

Richmond Tweed Regional Library wants to hear from you!

RTRL has been providing the community with outreach services through a mobile library since 1980. During that time the service has evolved to meet changing community needs and expectations.

In 2017, RTRL member Councils signed the RTRL Deed of Agreement which requires the library to review our mobile library service. To fulfil that requirement, we will be undertaking community consultation and research to inform the review.

What we are doing
We are currently undertaking a review and consultation process to ensure we are servicing the community need in the best way we can. The outcome of the process may result in changes or adjustments to the current service, or we may find that what we are currently offering best fits the need. We need your input to plan what happens next.

How can you contribute
If you would like to participate in the review process, you can complete our online survey running from August 24 to September 6. The purpose of the survey is to uncover your needs so that we can assess our service against your needs and respond accordingly. The survey can be taken online by clicking here, or by visiting any RTRL branch during opening hours.

We will be facilitating four focus groups during September and October  to seek feedback on the findings of the online survey and possible library responses. To express your interest in participating in the focus groups, please complete the online survey which has a section to leave your details. We will then contact you with further details.

What will change?
We won’t know what, if any, changes need to be made to the service until the consultation process is complete. Any changes will be communicated to the community.

How do you stay up to date with what’s happening?
This webpage will be the main source of information and updates during the consultation and review. Information will be shared on the Library and Council’s social media channels, websites and in our branches. Subscribe and follow the Library at the bottom of the page.

How will we manage your information
Information provided by you through the online survey or focus groups will be used for the purpose of evaluating your needs and the Mobile Library service. The Library does not provide your details to third parties.

Who to contact if you have questions about the process?
You can use the Library’s Contact Us page, email [email protected] or phone Support Services on 02 6625 5100 

Timeline
Online survey – August 24 through September 6
Focus groups – September through October 2020 
Service model put forward – November
Visit the RTRL website to take the survey or participate in a focus group.