(02) 6620 1800 [email protected]

In light of the continued restrictions from COVID-19, I wanted to share some key updates about the Ageing and Disability Commission, and how we can continue to support you during the course of this pandemic.
The Ageing and Disability Abuse Helpline is still available
It is critical to know that concerns about actual or potential abuse, neglect and exploitation of an older person or an adult with disability can still be made to the Ageing and Disability Abuse Helpline. Our operations have not been impacted by COVID-19, and our Helpline staff can still receive calls Monday – Friday, 9-5PM.
Ageing and Disability Commission staff are still available
Our Parramatta office remains open, and working from home arrangements are also in place in accordance with both Federal and State Government guidelines. If you need to contact our office, you can still do so via [email protected] or 02 4904 7500.
World Elder Abuse Awareness Day
World Elder Abuse Awareness Day is June 15. It has become clear that due to COVID-19 restrictions, face to face events on this day will not go ahead. This is also appropriate given the vulnerabilities of older people, and the high transmission risk of the novel coronavirus in gatherings.
However, this is a significant day to bring awareness to issues of abuse of older people, and to promote their valued contribution to society. We will support this day through other means – including a short video that will be shared with you to promote across your websites or social media channels, and additional social media content to continue raising awareness throughout the week beginning 15 June. A media release template will also be issued for use in your local area, and we will be running a series of radio messages during this time. If you have any questions on this campaign activity, please contact Renee at [email protected] or 0438 489 245.
Useful information for older people
There are a range of useful services and initiatives that can support older people during this pandemic:
• Service NSW remains a valuable resource to connect people to information and services they may need, including emergency food packages. Anyone can contact Service NSW 24/7 on 13 77 88.
• Welfare checks can be conducted on older Australians who have elected to defer aged care home services during the COVID-19 pandemic, via OPAN (Older Person’s Advocacy Network). Service providers need to refer their client to OPAN via this web form. The web
form will require a password which can be obtained through aged care provider peak organisations, or by calling 1800 237 981.
• It is important that we remain socially connected to our older family members and neighbours. We have created this tip sheet to help your community with ways to ensure an older persons needs are still being attended to.

Robert Fitzgerald – Ageing and Disability Commission