(02) 6620 1800 [email protected]

Are you getting the best deal on your energy? If not, maybe it’s time to shop around.

We’re the Energy and Water Ombudsman NSW (EWON), a free and independent dispute resolution service for all electricity and gas customers in NSW, and some water customers. We can help make sure you’re not paying more for your energy than you should.

Commercial price comparison services and brokers are available but they may not offer the cheapest or the best product. If you use these services, check the terms and conditions and compare prices with those listed on the government sites.

The Australian Government’s independent price comparison service, Energy Made Easy compares all electricity and gas offers in NSW energymadeeasy.gov.au.

Check before you switch!

Before you change energy retailers, check:

• What is the contract length, and will my contract automatically roll over?

• What are the payment terms?

• What discounts are available and how long do these last (6 or 12 months)

You can find a full checklist and more in our factsheet on changing retailers. 

The transfer process

When you agree to a new contract, you will receive a welcome pack or copy of your contract. The actual transfer won’t happen until your next scheduled meter read, which can take a few months. Remember to ask for the final bill from your previous retailer.


If you receive a rebate from the government and change retailers, tell your new retailer about the type of rebates you receive and that you have a concession card. Check the transfer requirements for the Life Support Rebate and Medical Energy Rebate at service.nsw.gov.au/services/concessions-rebates-and-assistance.

Unhappy with the transfer?

Contact your retailer if you have a complaint about the transfer. If your account has been transferred in error, you can contact either your new or old retailer – both are required to help you resolve the problem.

How to get in touch with us

Freecall: 1800 246 545* Mon – Fri, 9am – 5pm

Freepost: Reply Paid 86550 Sydney South NSW 1234

Interpreter: 131 450

TTY/Voice: 133 677

Online: ewon.com.au

* If you are calling from a mobile phone, let us know and we will call you back.