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Speak to your electricity supplier if you are having a short term financial crisis. They may give you an extension to pay or set up a hardship payment plan. If you continue to have trouble the NSW Government’s Energy Accounts Payments Assistance Scheme (EAPA) might provide some relief. If you are eligible for EAPA they can have digital vouchers sent to your supplier to help pay your electricity bill. This scheme is only for people in financial crisis.


Other initiatives include

Discounted lighting offer: Replace your halogen downlights with new LED bulbs. The cost of the LED bulbs and the fee for installation is subsidised by the government.

Solar for low income households: The NSW Government is trialling a new way to help people on low incomes with their power bills by installing free solar systems for up to 3400 eligible households. See if you’re eligible for the trial.

Removal of energy retailer fees: As of 1 January 2018, electricity retailers are not allowed to charge exit fees or early termination fees when you decide to switch your supplier. You are free to find a better energy deal at any time. Fees for paper bills and for paying your bill at an Australia Post office have also been removed.